Refunds and cancellations

Last updated: August 2026

What the fee pays for

Our fee is a one-time $15. It pays for the work we do for you: preparing your private mortgage insurance (PMI) cancellation letter, sending you a copy, mailing it to your lender's PMI department, and, where it applies, watching your balance and mailing the letter once it shows you qualify.

Cancel any time before we mail it

You can cancel any time before we mail your letter and get your $15 back in full. That includes cases where we are holding your signed letter and watching your balance. Just tell us to stop.

If we are unable to prepare and mail your letter for any reason, we refund the fee in full. You do not have to ask.

How to ask for a refund

Email us at support@pmidrop.com from the email address you used at checkout, or tell us that address in your message so we can find your order. Say that you want a refund. You do not need to give a reason.

How the money comes back

Refunds go back to the card you paid with, through Stripe, our payment processor. We cannot send the money anywhere else. It usually lands in 5 to 10 business days, depending on your bank.

After your letter is mailed

Once your letter is in the mail, the work you paid for is done, so the fee is not refundable at that point. The fee does not depend on your lender's decision. Whether your PMI is cancelled is decided by your lender under the law and your loan documents, not by us. A "no" from your lender is not a failure to deliver the service you paid for.

Questions

Ask us anything at support@pmidrop.com. A person reads it. This policy sits alongside our Terms of Service.